Every agent is named for the job it does. Odyssey is one platform with ten agents. Three Clinical Admin Agents make clinical statements and always wait for a clinician. Seven Practice Management Agents do the work around the visit. None of them acts alone.
Three Clinical Admin Agents that always wait for a clinician, and seven Practice Management Agents for the work around the visit. Pick one to see what it does, step by step — each has its own page.
Notes, summaries and letters
Drafts the note, the discharge summary and the letter from the record, every line cited. Nothing is filed until a clinician signs.
Flags and proposals
Reads the whole record, flags the unopened result and the buried allergy, and proposes the test or the medicine. It never orders.
Codes and billing items
Proposes the item with its criteria and the lines in the note that meet them. The clinician chooses and claims.
Bookings and waitlists
Refills the cancelled slot from the waitlist, in the order clinicians set. A person books.
Before the visit
Checks details and eligibility before the visit, sends the forms, and passes the patient’s reason to the clinician.
Referrals
Checks every referral is complete before it leaves and when it arrives, so it is not sent back six weeks later.
Authority paperwork
Prepares the authority, the approval and the pre-approval a prescription or a procedure needs. A clinician signs.
Follow-up
Keeps one list of what was meant to happen after a visit or a discharge, and who is chasing it.
Recalls
Finds who is due, drafts the recall, and keeps one list reconciled with yours.
The front door
Answers questions about the service from your own approved information. Anything clinical goes to a person.
No agent holds a login to your systems of its own.
Safety flags, risk scores, tests and medicines always wait for one. No setting changes that.
The agents that book and chase ask the clinical side a yes-or-no question, and never get the reason.
Including us.
Any vendor can show an agent doing the easy part. Ask us to show you a draft stopped because it could not cite its source, and an operations agent refused the one thing it is not allowed to know.