Waitlist Scheduler

Bookings and waitlists

Refills the cancelled slot from the waitlist, in the order clinicians set. A person books.

What Waitlist Scheduler does

Notices a cancellation and proposes the next patient from the waitlist, in the priority order your clinicians have decided.
Gives one line of reasoning per candidate — waiting time, category, clinic — so the person booking can see why.
Keeps the waitlist and the appointment book in step, and shows where they are not.
Works the part of the book the online booking platform does not reach.

Guardrails

Change a referral’s urgency category or a patient’s clinical priority. It orders by what clinicians decided.
Book an appointment. It proposes; a person books.
Cancel a patient’s appointment. That is always a person’s action.
See why a patient is on the list, beyond the category a clinician assigned.

Who it helps

The outpatients booking clerk who arrives to a page of overnight cancellations. The waitlist coordinator answering why was I skipped. The clinic manager reporting unused capacity. The practice receptionist on the phone with a patient who could come in today.