Recall Manager

Recalls

Finds who is due, drafts the recall, and keeps one list reconciled with yours.

What Recall Manager does

Finds patients due for a recall from the quality measures the practice already reports, without deciding anything clinical about them.
Drafts the recall in the approved wording — your diabetes check is due — for a person to send.
Reconciles its list with the recall list in your clinical system and shows the differences.
Keeps a record of every recall drafted, sent, and answered, in a form an accreditation surveyor can read.

Guardrails

Decide that a patient has a condition or that a result is abnormal. The register and the rules are the clinical side’s.
Tell a patient why, beyond the approved wording. Your diabetes check is due is approved; your result was high never is.
Keep a second recall list where your clinical system already has one. It reconciles, or proposes into that list via a person.
Contact a patient a clinician has flagged.

Who it helps

The practice nurse who owns the recall list. The practice manager preparing for accreditation. The GP whose quality-incentive numbers depend on it. The hospital clinic running surveillance recalls.